Customer service

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How can we help you?

General enquiries

For general inquiries please call the KONE switchboard at 0345 1 999 999.

We are available every working day between 8:00 and 17:00.

Report a service need or incident

To report a service need or an emergency such as an entrapment please call 0800 652 0692.

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

  • Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

  • You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.

  • KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.

  • With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
    Contact your local KONE representative to find out more.

Stay up to date wherever you are

Real-time maintenance info at your fingertips

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KONE Online

KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.

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KONE Mobile

With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form


How can we help you? *|I am interested in a KONE product or service|I want to contact KONE customer service










My message is about *|Maintenance services|Invoices|Ongoing project|KONE digital tools|A complaint|Feedback about KONE|Other

My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance services|Residential Flow in a new building|Residential Flow in an existing building|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Doors|Smart building solutions|People Flow planning services|Multiple/other
Building type *|Residential|Office|Retail|Hotel|Leisure, education, special buildings|Medical|Public transportation and airports|Marine (e.g. vessels or offshore installations)|Other
Your role *|Architect|Builder|Resident|Housing board member|Facility manager|Building owner|Developer|Consultant|Other

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.

Contact Information

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KONE PLC, Global House, Fox Lane North, Chertsey, Surrey, KT16 9HW, United Kingdom